A community-involvement model for improving primary health care services in a Western Cape metropolitan municipality

Ethics Reference: 2021 FBMSREC 039

The research population comprises fourteen clinic managers serving the twelve clinics in the area and fifteen purposively selected ward committee members. A mixed method design introduced implies the explanatory sequential mixed method. The design explains the results from the quantitative survey with clinic managers, through a Likert scale questionnaire with the qualitative findings from the open-ended responses received from the ward committees. The identity cards and lost clinic cards for children are priority needs identified at specific households by community leaders. The patient safety between residential areas, clinics, and the location of clinics outside public transport routes are interrelated complexities presented by community leaders, notwithstanding the exponential housing developments contrary to the slow clinic staff ratio. Hence, the model for health and well-being outlines a strategy to address such complexities. Amidst resource constraints within Eastern Sub District clinics, the strengthening and revitalisation of health committees are paramount as the ears and hands for each clinic while clinicians focus on core duties.